THE CHALLENGE Froedtert and The Medical College of Wisconsin faced a communications challenge. With no standardized approach to provider communications, a variety of smartphones, pag- ers and Wi-Fi phones in use, and more than 1.5 million pages being sent each year, the healthcare network needed to improve critical communications for mobile staff while protecting patient health information and assuring the delivery of messages to the right person. THE SOLUTION Already a customer of Spok for its call center solutions, Froedtert and The Medical College of Wisconsin found their solution with Spok Mobile. Their key functionality requirements included reliable delivery and receipts for critical messages and the ability to support the smartphones and data plans staff were currently using.

Join for free to read