THE CHALLENGE Maimonides Medical Center is a long-time customer of Spok’s call center solutions. During a recent upgrade they decided to change the way information fed into their console system. The goal was to simplify and standardize how contact information was entered into the staff directory and enable end users to update it themselves versus involving the call center. The hospital needed to have uniform information across more than 20 systems. THE SOLUTION “We’re a best practices hospital and don’t have just one vendor, ” said Katy Desantis, Telecommunications Manager at Maimonides. “We wanted to have the same information in each system we use, especially for physicians. It’s all about accurate caregiver contact information. ” All employees access Spok’s employee web directory—

Join for free to read