Fortune 500 Property and Casualty Insurer Results • Improved first contact resolution by 3%. • Reduced call volume by 40%. • More effectively addresses trends and issues, eliminates roadblocks, and simplifies and automates processes to deliver the best possible customer experience. Opportunity Understanding customer experience and effort is vital to virtually any organization, but none more so than in the insurance industry. Case in point is one of the largest property and casualty insurers in the U.S., serving millions of households nationwide. As part of its diversified operations, the insurer’s financial arm offers life insurance and retirement solutions to its broad customer base. This area of the business has roughly 260 contact center agents handling more th

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