Case Study

Fast-Growing Web Hosting Company Instantly Sees Positive ROI With Using Helpjuice

Fast-Growing Web Hosting Company Instantly Sees Positive ROI With Using Helpjuice

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Fast-Growing Web Hosting Company Instantly Sees Positive ROI With Using Helpjuice "We've only been using it for a few days, but the overall speed/efficiency with search and slack integration has already made a significant difference" – Dennis, N., CEO What problem are/were you looking to solve with Helpjuice? Due to rapid growth in the business, our support volumes had increased around 1100% over a period of just 18 months. We investigated our existing setup, which was built within WordPress and found it to be inadequate for purpose - it was slow, bulky and the search accuracy was horrendous. In line with this, we also wanted to provide our clients 'suggestions' when they are contacting us to raise support enquiries - in doing so, we are able to (using HelpJuice) hook into their endpoint w

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