Fonterra: Managing High Volume Order Processing And Improving Customer Service With Liveops
Fonterra: Managing High Volume Order Processing And Improving Customer Service With Liveops
2 PagesBusiness Bene?ts FONTERRA: MANAGING HIGH VOLUME ORDER PROCESSING AND IMPROVING CUSTOMER SERVICE WITH LIVEOPS ® Fonterra Brands New Zealand receives 3,500 phone and fax orders every day from supermarkets, shops and other food outlets for its well-known range of consumer dairy products. These often complex orders are always fulfilled the following day. By moving from a paper-based fax system to using LiveOps Platform ™ contact management sys
