DATAVAIL DATABASE SERVICES CASE STUDY Fonality – “Best service provider I have ever used.” Introduction This case study of Fonality is based on an August 2016 survey of Datavail Database Services customers by T echValidate, a 3rd-party research service. “Without caveat, Datavail is the absolute best in DBA services. I am firmly convinced that even at top grade DBA, were we able to hire and retain him or her, would not yield the same level of service, expertise, and efficiency." “ Challenges The business challenges that led the profiled company to evaluate and ultimately select Datavail Database Services: Wanted to address the following challenges when they hired Datavail: Improve database administration quality Provide better coverage of their databases (i.e. 24×7, weekends/holidays) Reduc

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