Focus On Users Creates Knowledge Advocates At Woodmen Of The World
Focus On Users Creates Knowledge Advocates At Woodmen Of The World
4 PagesHeadquarters Forrester Research, Inc., 400 Technology Square, Cambridge, MA 02139 USA Tel: +1 617.613.6000 • Fax: +1 617.613.5000 • www.forrester.com For Business Process Professionals ExECUTIvE SUMMARy Woodmen of the World, a fraternal benefit society that provides insurance and investment products, was consolidating the operations of three divisions into one and needed a solid knowledge management foundation for the more than 200 core ope
