Fly high with on-board payment application Customer Story / DOT IT, Tunisia Airline companies wants to boost their brand image by leading the way as innovators. They want to give their customers a good experience during the flight by making their on-board duty free purchase process smoother. In fact, when they have a positive experience, customers see airline staff as helpful, tech-savvy and customer-focused; all key factors in building customer loyalty and satisfaction. challenges User-friendly solution for flight attendants It’s difficult for airline companies to organise training sessions for their crew as they are always travelling. Finding a suitable time for all flight attendants is very hard. So, when providing their staff with new tools, airline companies need to ensure they are i

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