Case Study

Flexdelivery

Flexdelivery

Pages 4 Pages

Innovapost Innovation Services | Bring on Tomorrow | 1 FLEXDELIVERY TM A NEW LEVEL OF CONTROL OVER MAIL Innovapost Innovation Services | Bring on Tomorrow | 2 Today’s consumers expect their online shopping experience to be quick and convenient. And the customer experience doesn’t end once the product has been ordered—it’s only complete once the package is in the recipient’s hands. To offer Canadians additional options for parcel deliveries, Canada Post set out to let customers choose the most convenient destination for their package—such as a post office near their home, office, or cottage—through a new service called FlexDeliveryTM. “Consumers continue to demand more flexibility for the delivery of their online purchases,” says Paul Bernard, Director, Product Develop

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