Five-star accommodation A university with a good reputation for accessibility discovers that it’s missing the mark online—dramatic change ensues 2 Overview It had always been a point of pride—Stephen F. Austin State University (SFASU) enjoyed a reputation for offering the most in accessibility. When it came to online learning, however, feedback was less than glowing. Students and faculty who needed accommodations, particularly the visually impaired, were regularly calling for help. Unfortunately, the platform used by SFASU made it impossible to resolve the recurring issues. Determined to reverse the situation, they set out to find a learning platform that would meet their accessibility requirements. In order to get it right, they asked for help from those who would benefit

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