The integration of assyst and TEC was achieved within only 5 days and instantly created a seamless bi–directional event management system. The interface eradicates duplication of effort through the automatic link of technical (e.g. physical ID of the configuration item) and organisational references (e.g. departmental ownership of the configuration item) and allows for efficient workflows and documentation for any infrastructure event. prosystems IT chose assyst by Axios Systems as its central IT Service Management (ITSM) solution for the consolidated service provision in order to improve its cost structure and enhance the IT services offered. The integration of assyst into the existing application environment was paramount, especially the interface to IBM TEC, a rule-based event managemen

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