First Quantum Minerals finds a perfect solution in Site24x7 Site24x7The Customer. Business Requirement. First Quantum Minerals Ltd. is a rapidly growing, tier two mining and metals company, operating seven mines and developing five projects worldwide. It currently produces copper, nickel, gold, zinc, and platinum group elements. The company has a strong workforce of around 13,000 with operations in various mines with projects in Zambia, Panama, and Peru that, when complete, will increase its annual copper production capacity to more than 1.3 million tons per year. James Foucar, service desk analyst, was tasked with making sure all the ITSM servers at First Quantum Minerals were performing optimally. This task was further challenging due to the limited visibility they had into

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