Challenge Email is a primary form of communication for First National Bank. Since email interruption can wreak havoc on employee productivity and customer service, FNB took steps to prepare for an email disaster, and it paid off. When an air conditioning unit stopped work- ing in one of the company’s server rooms, the temperature rose and the servers, including the email server, shut down. Solution An employee restarted the email server before it had sufficiently cooled, and the result was a corrupted database. Over the next few hours, the company’s IT personnel tried, unsuccess- fully, to repair the database. After that, the deci- sion was made to switch over to the GroupWise Disaster Recovery server. In 10 minutes, the email service was back up and running. A few days later,

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