First Federal IT staff knew that advanced Unified Communications solutions could offer much more in the way of Business Continuity.
First Federal IT staff knew that advanced Unified Communications solutions could offer much more in the way of Business Continuity.
6 Pageswww.inflowcommunications.com Support: 855-9-INFLOW Sales: 844-4-INFLOW www.inflowcommunications.com Support: 855-9-INFLOW Sales: 844-4-INFLOW Case Study First Federal was founded nearly 100 years ago, and was the first banking choice for Yamhill County, Oregon residents. Over the years, First Federal’s “Customer First” attitude and culture have led them to become the area’s leading financial services provider with over eight locations throughout the community. / The Need Branch Office Integration Each branch office had older Nortel phone systems. The systems wer e stand-alone, and offered no integration options. To reach an employee at another branch, one had to dial the main number of that location and ask to be transferred. To improve customer services and gain staff efficiencies
