First Communications Streamlines its Operations with IDI Billing Solutions First Communications, a leading technology solutions provider offering data networking, voice, and managed services throughout the Midwest, aimed to consolidate the number of key systems required to support its current business. Following the acquisition of another major telecom company, First Communications found itself stranded with a legacy billing system that was unable to support the launch of new services and scale accordingly, creating the need to migrate existing and newly acquired customers onto one reliable, comprehensive platform. Up until the acquisition, First Communications’ existing billing platform solution allowed the company to bill for core wireline services – to a certain point. Foll

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