Customer Story Fine-tuning the tools of quality health care Raghavendran Swaminathan was trained as an engineer – he has a master’s degree in microsystems engineering and microelectronics – so he learned the fundamentals of statistical analysis. T oday Swaminathan works as a Senior Process Development Engineer in the diagnostics division of Roche Diagnostics International in Rotkreuz, Switzerland. And his work very much involves statistics, beyond the basics: ANOVAs, regression, means comparison, screening effects, design of experiments and more. The broadening of his knowledge on such things has come on the job, in the school of JMP . JMP® statistical discovery software from SAS is a fundamental tool in Swaminathan’s work, which involves fine-tuning the production of diagnost

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