8270 Greensboro Drive, Suite 1000, McLean, VA 22102 703.752.7900 In 2010, the Office of the Comptroller of the Currency (OCC) issued enforcement actions that required the client, one of the nation’s leading financial institutions, to promptly make improvements in practices for residential mortgage loan servicing and foreclosure processing, including communications with borrowers and dual- tracking. In order to meet the new standards, the clien

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