CS_0120180605 CASE STUDY THE CUSTOMER The New Mexico Mortgage Finance Authority is a self-supporting quasi- governmental entity that provides financing to make quality affordable housing and other related services available to low- and moderate- income New Mexicans. MFA provides resources to build affordable rental communities, rehabilitate aging homes, supply down payment assistance and affordable mortgages, offer emergency shelter and administer rental assistance and subsidies. THE CHALLENGE The MFA decided to move away from the use of physical PCs and migrate to a virtual desktop infrastructure via VMware Horizon View to better support their users. Although often a preferred strategy for standardization and ease of use, the biggest challenge most organizations face in the rollo

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