Fifth Third Bank, Cincinnati (OH) Excellence in Paper Processing Stewards of the Vision Mark Kearns is Vice President, Ban- corp Mail & Print Services, for Cincinnati-based Fifth Third Bank. He describes the Bank’s in-plant as a high-volume transactional shop, playing a critical role in the organi- zation: “We produce all of our cus- tomer correspondence, from cus- tomers’ account statements to bank-card statements, to mortgage notices—all of our

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