Field Technicians at Portsmouth Water Eliminate Paperwork with an Interchange Mobility Solution www.interchangegroup.com Field Service Automation Case Study When Portsmouth Water, an independent water supply company serving over 280,000 customers in and around Portsmouth, south- east England, needed a reliable partner to provide a customised application for its field service team it turned to Interchange. The challenge Portsmouth Water has a long tradition of providing both a high standard of safe drinking water and exem- plary customer service. In a report issued by Ofwat, the government regulatory agency, in January 2004, Portsmouth Water was identified as the most efficient water company in England and Wales for both operating and capital maintenance efficiency. Water maint

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