Case Study

Fidelity International

Fidelity International

Pages 3 Pages

1 Fidelity International Seeing the ‘why’ behind customer feedback delivers complete ROI from week one Established in 1969 as the international arm of Fidelity Investments, Fidelity International offers world class investment solutions and retirement expertise. It invests $300 billion globally on behalf of clients in Asia Pacific, Europe, the Middle East, and South America. The digital team at Fidelity International use Decibel Insight to optimize their website and create better experiences for their customers. Customer login portal One of the key purposes of Fidelity International’s website is to provide a secure portal for customers to manage their investments online. Customers can log in from any device to maintain existing investments and make new ones. In order to ensure they prov

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