How Understanding Citizen Satisfaction Helps FEMA Build Disaster-Resilient Communities Background The Building Science Branch of the Federal Emergency Management Agency (FEMA) has an important mission—to reduce loss of life and property by creating disaster-resilient communities across the United States. Building Science Branch experts provide risk reduction guidelines and technical support such as building code updates, lessons-learned studies, proper construction techniques, and disaster recovery advisories to help at-risk communities withstand, mitigate and recover from earthquakes, wind storms, floods, and other disasters. The Building Science Branch strives to minimize loss from disastrous events and guide hazard mitigation efforts across the country by delivering publications, p

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