“We tied the Federos system into our provisioning/ ticketing system. Federos now collects all events and automatically opens and closes trouble tickets for the individual services. We get much richer data into the trouble tickets and our techs can now deal with problems more efficiently. It’s great.” - James Martin, Director of Technology Strategy, Radiant Communications CASE STUDY: Radiant Communications BUSINESS NEED: More and more small and medium-sized businesses today partner with managed service providers (MSPs) to assume management of critical IT and networking functions, such as the management of wide- area private networks, email, and critical data applications. The rise of virtualization for server partitioning has also enabled businesses to shift responsibility to the

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