BETTER TOGETHER FCC & WBM Accomplishments in National Print Service Delivery OCTOBER 15, 2015 • Tangible End User Satisfaction Results and Value based Customer Relationships delivering a World Class 83.4 NPS score • A Standardized End User Environment based on Gartner Magic Quadrant Technology, utilizing Universal Print drivers across all 106 FCC locations nationwide • Nation-Wide Service Delivery Standardized to a Single Methodology, Point of Contact & Accountability • Remote Monitoring and Device Management Through the WBM Operations Center Enabling Fully Automated Volume Measurements and Automated Toner Delivery to every FCC location across Canada • Ongoing Governance Model Delivering Tangible Device Count Reductions by location, and 3 successive years of operating

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