1 Cintra at work: Fast triage of business-critical application performance issues Version 2.0 © CINTRA 2017 www.cintra.com High-profile app provider brings in Cintra’s User Experience services team to quickly address critical application performance issues, avoid financial penalties and keep its journey to the cloud on track. Introduction Our customer is a high-profile application vendor. The system in question looks after key financial information for many of its clients and is critical to their operations. Given its importance, our customer has contractual service level agreements (SLAs) around this particular application with its clients. Moving to the cloud With several large new customers coming on board, and to support its longer-term growth more broadly, our custome

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