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Fast-Growing Computer Software Company Leverages xMatters to Achieve Rapid Response

Fast-Growing Computer Software Company Leverages xMatters to Achieve Rapid Response

xMatters
Pages 6 Pages

xMatters software enabled rapid response for the fast-growing computer software company by centralizing schedules, groups, and SOAP service integrations, allowing local teams to invoke precise on-call notifications directly from ServiceNow tickets. This slashed time to engage engineers, accelerating ticket resolutions and boosting overall service reliability. Without the full Incident Management module, xMatters still delivered seamless workflow automation, ensuring teams could quickly mobilize the right resources for any issue.

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