American University Relies on xMatters to Maintain Rapid Incident Response

5 Pages

xMatters software enabled American University to maintain rapid incident response as an automated on-call engagement system integrated with ServiceNow for major incident management. When incidents of sufficient priority, impact, or urgency arise in IT services, xMatters contacts on-call staff members, alerting them to issues and providing essential information needed to log in and resolve problems quickly. This streamlined automation ensures efficient handling of university-wide disruptions through reliable, targeted notifications.

Join for free to read

Case Study Fast-Growing Computer Software Company Leverages xMatters to…

Case Study Brink’s relies on xMatters to drive effective on-call management

Case Study Later Cuts Incident response time and costs with xMatters

Case Study American University jettisons signatures and open-source tools…

More from xMatters

Case Study Fast-Growing Computer Software Company Leverages xMatters to…

Case Study Brink’s relies on xMatters to drive effective on-call management

Case Study Later Cuts Incident response time and costs with xMatters

Case Study ViaSat Optimizes Scheduling with xMatters

Case Study

American University Relies on xMatters to Maintain Rapid Incident Response

American University Relies on xMatters to Maintain Rapid Incident Response

You Might Also Like

More from xMatters