Extending ITSM into Business Processes at Brisbane Catholic Education Brisbane Catholic Education (BCE) provides faith-based education services to a community of 139 schools in the Archdiocese of Brisbane. One of the top non-government employers in Queensland, BCE employs 11,000 staff directly supporting around 71,000 kindergarten through Year 12 students and indirectly nearly 130,000 parents and guardians. “Every function that our schools require is delivered by us centrally through a shared services model,” explains Simon Mackey, the manager of operations and network services at BCE. “We want our schools to focus on the classroom rather than spending time or money procuring and managing technology.” Over the last decade, BCE has moved IT services from schools into its central da

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