Real-time Collaboration in Complex, Cross-Organizational Operations With many thousands of users dispersed around the globe, the United States Department of Defense (DoD) faced numerous difficult challenges meeting the increased demand to communicate and share information in real-time across organizational and geographical boundaries, such as bringing teams together to respond rapidly to crises, efficiently managing routine operational logistics, and mitigating the risk that a decision taken in one functional area will have negative repercussions in another functional area. IBM Lotus Sametime, Extended and Secured by Instant Technologies The DoD turned to IBM for a solution that would enable DoD personnel to find and communicate with other DoD personnel across boundaries of time a

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