Challenge An inefficient master patient index (MPI), and multiple MPIs that were not linked across the enterprise were creating challenges for Exempla. Data was being entered into multiple records for the same patient, with no ability to merge those records until post-discharge. This resulted in inconsistent and inaccurate patient records that could impact care decisions and also affect interoperability between the facility’s information systems and those of its partner affiliates. It also increased the workload for HIM and IT in terms of managing system integrity, and created a significant drain on financial resources. Solution Engaging Just Associates to evaluate strategic needs related to interoperability and an external enterprise master patient index (EMPI);

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