www.instructionalsolutions.com | 609-683-8100 | info@instructionalsolutions.com INDUSTRY EY is one of the largest professional services firms in the world and is one of the “Big Four” accounting firms. SIZE Number of people globally: 261,559 as of 30 June 2018 Global revenues: US$34.8 billion for financial year 2018, ending 30 June 2018 PROBLEM Consultants in a specific Tax Services Group at Ernst & Young needed to improve their client and internal writing. These consultants tended to dive into details and spin information rather than articulating a clear executive summary statement. Clarity issues were impeding communication to clients. This group has repeated communication points with both colleagues and clients where the consultants need

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