CHALLENGES CASE STUDY RETAIL SECTOR EVANS CYCLES In 2011, the Evans Cycles IT team was tasked with finding a suitable replacement for the company’s ageing telephone system (PBX). At the same time it was asked to make savings from its budget, a twin catalyst that prompted the team to approach potential outsourcing partners for a solution. During initial discussions with Redcentric, there emerged a number of distinct issues arising fro

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