How do you find the most important message in a sea of important messages? Features: Social Listening Intuition (AI) These days, consumers commonly share questions and concerns with companies via social media but prioritizing those incoming messages can be challenging. The 37-minute response time the company was achieving is testament to that. Using Sprinklr's Social Listening Intuition (AI) and the existing staff infrastructure, the telecommunications company was able to more effectively prioritize messages and reply faster to customer queries. 7-minute response time (down from 37) $1.7B+ (USD) 2014-15 revenue 7,000+ Employees (2014-2015) Telecommunications No extra personnel was used to attain these results 83% engagement rate (up from 77%) Company Information Challenges So

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