CASE STUDYOverview Euro Food Brands is the supplier and brand ambassador for a number of specialist international products in the UK, such as Carapelli olive oil, Hershey’s chocolate and Illy coffee. The Challenge As the UK’s sole distributor of Illy coffee, Euro Food Brands regularly audits and maintains all Illy coffee machines as part of its service to the brand. The problem the company was facing however was that this entire process was

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