Eurail.com Processes Reservations Four Times Faster with Self-Service Portal Built on Mendix Labor-intensive reservations “It was clear to everyone that the reservation process had to change”, says Janice Jie, head of reservations at Eurail.com. “While this working method put us close to the traveler, the increasing number of cards sold was making the situation untenable.” With an average of one hour per reservation, the process was too labor-intensive, and above all, the process was extremely error prone. “Both our staff and the travelers were ready for the next step: further professionalization of our reservation service”, explains Janice. “Two key questions were central in this: how could we work more efficiently using our existing IT systems, and how could we at least rea

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