Case Study 1 Etsy had struggled to find the right tool to help its ninety support agents on the Member Operations team share documents, ideas, and update content. Etsy Uses Bloomfire to Save Over Ten Thousand Hours Annually Etsy is an e-commerce marketplace for handmade goods, vintage items, and supplies for making any craft imaginable. The community at Etsy.com is made up of independent creative businesses from around the globe looking

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