PREMIUM SERVICE ETOBICOKE GENERAL HOSPITAL CHALLENGE Visitor parking facility was gated, causing bottlenecks at entry/exit points. Overstafng and static scheduling created inefciencies and drove up labour costs. Signage in and around the parking facility was worn, outdated, and unappealing. On-site parking was a signicant distance from the hospital, posing an accessibility issue that intensied during inclement weather. On-campus renovations led the staff parking facility’s capacity to be cut in half. WILLIAM OSLER HEALTH SYSTEM Parking is the rst and last touch on the patients who attend our facility and as such, Impark’s approach has a signicant impact on our patients’ experience. In the face of a challenging site redevelopment, Impark HEALTH has brought innovative soluti

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