Case Study Etihad Reaches New Heights of Efciency There is a huge volume of contracts involved in the airline industry. The number of contracts increases exponentially with every new destination added. Etihad realized they needed a very good system for tracking and monitoring contracts, one that would support the workflow between contract administrators and the legal department but also allow contract administrators to effectively manage their contracts. About Etihad Airways Etihad Airways, the national airline of the United Arab Emirates, has in just over six years established itself as one of the world’s leading airlines. Etihad commenced commercial operations in November 2003 and has gone on to become the fastest growing airline in the history of commercial aviatio

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