Essential Energy re-define workflow with OneCallAccess API Case Study Essential Energy is a NSW Government-owned corporation with responsibility for building, operating and maintaining Australia’s largest electricity network that spans 95 per cent of New South Wales’ land mass and parts of southern Queensland. Essential Energy delivers essential electricity network services to more than 800,000 homes and businesses in 1,500 regional, rural and remote communities across extremes of terrain and climate. 95% coverage of the NSW area 800,000+ serviced customers 10,000+ monthly DBYD requests 3,400 employees across NSW Challenge With the introduction of NSW Dial Before You Dig legislation in 2010, Essential Energy was suddenly faced with a significant increase in overheads due to the

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