4me.com TMLeading HVAC Manufacturer Daikin is the world’s leading manufacturer of heating, ventilation and air conditioning (HVAC) equipment. Daikin Europe is Daikin’s sales, development and manufacturing headquarters for Europe, the Middle East and Africa. The Daikin Europe Group currently includes a headquarters, 5 production facilities, 17 affiliated companies and 5 sales offices in the EMEA region. The Need to Migrate After HP announced the end-of-life of its HP OpenView Service Desk software, Daikin Europe started to look for the most suitable replacement. All the traditional enterprise ITSM products were considered, but each one of them would have required a major customization effort to get them to support the IT management processes efficiently. “ After 4me had been broug

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