engagement profile © 2009 Marchment Hill Consulting All Rights Reserved Page 1 Ergon Energy: Future business model design and implementation the challenge The Queensland energy market has entered a period of significant change, as the State Government begins to investigate various options to increase market competitiveness and proposes asset sales including Ergon Energy’s (EE) retail business. In light of these proposed changes coupled with Regulatory, Government and consumer pressure to reduce energy prices and the increasing affordability of substitutes EE began its journey to implement a ‘future business model’. The future business model would require substantial changes across the entire organisations for both Distribution and Retail. EE future business model v

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