Automating the support ticket, customer query and billing processes ER24 Case Study Company Details ER24 is a privately run emergency medical care service that operates throughout South Africa. With its own fleet of ambulances and rescue vehicles, along with a 24/7 call centre, the company provides efficient and effective emergency response services and pre -hospital care. The Challenge The Solution The Results ? Deal with support tickets more effectively ? Improve the way complaints are handled ? Ensure that clients are billed at the correct time ? Address workflow and automation issues ? Automate the support ticket process ? Keep key stakeholders informed ? Data synchronised across three separate departments ? Member details validated and client activities scheduled ?

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