Customer Case Study The Ask... When BT’s IT Leadership team decided to transform the organisation, they called Konvergent to set the standard for Enterprise Architecture (EA). Like many mature organisations, BT’s Technology Services Organisation (TSO) has been through a number of boom and bust cycles. With the lion’s share of investment concentrated in the delivery towers aligned to the business, a pool of talented, intelligent architects have traditionally moved between roles in delivery to deliver technology to their siloed business units. The current EA team has been sourced primarily from within, with an average length of service in the 10-15 year range. As a result, the collected experience in successful EA modernisation programmes at other companies is low and attem

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