Ensuring Your Agents Are Fully Operational Working from Home A publication by Playvox2 Ensuring Your Agents Are Fully Operational Working from Home Ensuring Your Agents Are Fully Operational Working from Home Keeping your agents productive and happy can be a tall order, wherever they work. Start by increasing engagement and maintaining satisfaction with the right strategies and tools. How does Playvox help customer service teams who are working from home? Quality assurance evaluations are a core function of the agent experience when working remotely. As soon as quality evaluations are completed, Playvox Quality provides a communication channel to give feedback to agents if their results do not meet expectations. Playvox Coaching provides targeted learning sessions with quizzes and

Join for free to read