The Business Challenge. Provide customers seamless access to world leading scientific, scholarly, professional and educational content through a new business entity, formed by the merger of leading publishers, each with its own focus area. The Solution. Unisys Digital Workplace Services, including service desk, field engineering services, request management, desktop management services to an expanded end user base of ~10,000; implemented ServiceNow®, a scalable cloud-based service management portal through which geographically dispersed users can view role based, personalized services with visibility into operational metrics. Results and Benefits. • Achieved a globally consistent end user experience that enables employees to work cohesively and present a single face to customers • E

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