This is a Customer Story from Juniper Networks detailing Hertfordshire County Council's (HCC) Wi-Fi network upgrade. HCC, serving 1.2 million residents, faced the challenge of modernizing over 300 government offices and community hubs to provide secure, engaging environments post-COVID, while also streamlining operations. They chose Juniper's AI-driven wireless networking, specifically AP45 Wireless with Juniper Mist cloud architecture and Mist AI (including the Marvis AI assistant). The solution delivered reliable, predictable, and measurable user experiences. As a result of this deployment, HCC now supports 58,000 users across refreshed hubs and has seen network-related trouble tickets virtually eliminated due to AIOps, enhancing community connection and operational efficiency. The counc

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