End Users, Energized A STORY OF OWNING CHANGE© 2018 TEKsystems, Inc. ALL RIGHTS RESERVED. A STORY OF OWNING CHANGE Streamlined services invigorate response time Energy fuels productivity, efficiency and innovation. One of the nation’s top energy providers needed to power up their end-user support for their employees so they could better serve customers. THE PROPOSITION: A new path forward In 2012, a large national energy provider acquired a long-time customer of ours where we had served as their service desk partner since 2007. After the acquisition, the energy provider decided the best path forward was to consolidate their legacy off-shore service desk with our on-shore service desk model to reap far-reaching benefits: better communication, issue resolution and overall service

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