Happiest Minds partnered with Australia's largest department store to enhance and support its Identity and Access Management (IAM) system using Microsoft Identity Manager (MIM). The solution addressed gaps in user account monitoring, testing, and access reviews, while providing end-to-end support for onboarding/offboarding, data synchronization, and password portal issues. The implementation improved visibility into user access, streamlined account management, and optimized processes, resulting in reduced operational costs and enhanced security. A dedicated team now ensures continuous support, improving user experience and system maintenance.

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