HCL Technologies helped a leading American manufacturing company transform its technology stack using Salesforce Cloud to improve customer insights and boost sales. Key challenges included lack of mobile access, inconsistent data, and inefficient service processes. HCL implemented Salesforce Sales Cloud for sales transformation, reduced engine service time by 15%, and increased customer satisfaction (CSAT) from 40% to 80%. They also built a scalable architecture with Salesforce COE, integrated various backend systems, and enabled B2B eCommerce through Salesforce Commerce Cloud.

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