Customer Success Story v1.0 Customer Success Story Victor Mhina Manager: CSOC (Customer Support Operations Centre) Vodacom T anzania Enabling Customized Dashboards for Enterprise Customers to Monitor Their Networks with Enghouse Service Assurance The biggest differentiator for an ISP is staying ahead of your customers. Your network needs to be rock-solid, but outages will inevitably happen. But when your network goes down, do you notify your customers? Or do they come to you? Most ISPs operate call centers that customers can contact when things go wrong. This is fine when a customer has an issue with their home Wi-Fi connection, but it’s another thing entirely if your factory goes offline and stops communicating with other branches and business units. That’s why Vodacom Tanzania

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